Telehealth makes it possible to connect with your CAN Community Health provider through a secure video visit from the comfort and privacy of your home.
Telehealth availability depends on your care needs, appointment type, location, and provider. Your CAN care team will let you know whether a virtual visit is appropriate.
Sign in to review appointments, access health information, and begin your scheduled TeleVisit.
Sign InComplete the appropriate patient forms before your first appointment when instructed by your care team.
View FormsReview the step-by-step guide for accessing and joining your telehealth appointment.
View InstructionsA telehealth appointment allows you to meet with a healthcare provider through a live, secure video connection using a compatible computer, tablet, or mobile device.
Talk with your provider about symptoms, questions, medications, and changes in your health.
Complete follow-up visits and discuss how your treatment or care plan is progressing.
Learn about recommended next steps, treatment options, referrals, or additional in-person care.
Stay connected with your care team between in-person appointments when a virtual visit is appropriate.
Taking a few simple steps before your appointment can help reduce interruptions and give you more time to focus on your health.
View Step-by-Step InstructionsReview the appointment date and time provided by your CAN health center or care team.
Locate your upcoming appointment and follow the prompts for your TeleVisit.
Make sure your camera, microphone, speakers, and internet connection are working properly.
Find a quiet, well-lit space where you can speak openly with your provider.
Enter the virtual waiting room shortly before your appointment so you are ready when your provider joins.
Review these video guides before your appointment to become more familiar with the telehealth process.
Learn how to prepare your device and access your upcoming virtual appointment.
Review the steps involved in joining and participating in your virtual appointment.
Treat your virtual appointment with the same care and attention as an in-person visit.
Limit background noise and distractions so you and your provider can hear each other clearly.
Sit where your face is clearly visible and avoid placing a bright window directly behind you.
Wear the same type of clothing you would wear to an in-person clinic visit.
Refrain from eating during the visit so you can remain focused and communicate clearly.
These answers cover common questions patients may have before, during, or after a virtual appointment.
Sign in to the Patient Portal . Your upcoming appointment should appear on the dashboard or in the upcoming appointments area.
The option to begin your TeleVisit generally becomes available shortly before the scheduled appointment time. Follow the prompts shown with your upcoming appointment.
No. Telehealth visits are not recorded for patients to replay after the appointment.
Use a reliable high-speed internet or Wi-Fi connection whenever possible. Close unnecessary applications and avoid streaming or large downloads during the visit.
Confirm that your browser or app has permission to use your camera. Close other applications that may be using the camera, then restart the visit. You may also need to restart your browser or device.
Check your device volume, confirm that the correct speaker or headphones are selected, and make sure the visit is not muted.
Wait briefly to see whether the connection returns. If the visit disconnects, sign back in to the Patient Portal and attempt to rejoin. Contact the health center if you cannot reconnect.
Confirm that you are in the virtual waiting room and remain connected. Providers may occasionally run behind schedule. Contact the health center that scheduled your appointment if the delay continues.
Contact the health center that scheduled your appointment. Your care team can help route your question or determine whether another appointment is needed.
No. Some concerns require an in-person examination, testing, or treatment. Your provider will determine whether telehealth is appropriate and explain any next steps.
Contact the CAN Community Health location that scheduled your appointment. The local care team can help confirm your appointment and provide guidance if you are unable to connect.
